Help & Questions

What size tent do I need for my event?

20×20 Tent

  • 33 Guests for Sit-down dinner
  • 40 Guests for Buffet-style dinner
  • 50 Guests for Cathedral (row) seating

How far in advance should I book?

  • Book as early as possible, especially May–September (peak wedding/festival season).
  • Large events: 3–6+ months.
  • Smaller events: 2–4 weeks minimum. Inventory is first-come, first-served.

Do you provide setup, installation, and takedown?

  • Yes,  professional crews handle this for frame tents and larger structures. Pop-ups may be client-setup or have optional service.
  • Setup often starts 1–3 days before for big events.

Can tents be installed on any surface (grass, pavement, driveway, deck)?

  • Yes on most (grass, gravel, asphalt, concrete) using stakes or weights (water barrels/concrete).
  • Installation on concrete or other hard surfaces where ground stakes cannot be used will incur an additional cost.
  • Not recommended on wooden decks or steep slopes (>2 inches). Site visits confirm feasibility.

When you deliver, do I need to be present?

  • Delivery is standard (fees apply by distance). You don’t always need to be there if items go to a secure/sheltered spot (garage, yard).
  • Larger tents usually require coordination.

Where do you deliver?

  • We serve the full GTA (Toronto, Mississauga, Brampton, Vaughan, Markham, Oakville, etc.) and beyond into Ontario. Delivery charges increase with distance.

Are there any restrictions or site requirements?

  • Yes Access for trucks, level ground, overhead clearance (trees/power lines).
  • No underground utilities. Site visits are highly recommended for larger tents.

What if I return items unused or have damage/loss?

  • No credit for unused items. Damage waiver covers minor accidental damage; client responsible for loss, neglect, or major issues.